TERMS AND CONDITIONS – Dove Cabinets

Order Processing & Payment

All orders from customers will be accepted online only.

Quantities of a single item or large orders may trigger a review process that will require
Dove Cabinets’ approval prior to proceeding.
Full Payment is required before an order is processed. (This includes backorders)
Payment can be made by Credit Card, Debit Card, or PayPal.
Dove Cabinets cannot be held liable for payment methods that are not owned
and/or managed by the dealer.
Any order, or change, that is unable to be completed on the website, must be submitted
in writing to [email protected].
Such requests exclude the order(s) from standard lead times.
Once an order is in process, no changes can be made. Additional items can be
processed online as a new order.

Backorders

Dove Cabinets reserves the right to activate or deactivate backorders for certain styles,
colors, or SKUs at the company’s discretion.
Backorder shipping fees are based on the estimated size of the order and are subject to
change based on market rates and services.
The backorder shipping fee only covers one shipment, the backorder will not be not released
until all items on the backorder have been replenished in the warehouse.

Modifications

A limited number of modifications are available ON FRAMED ASSEMBLED ITEMS ONLY,
including:
● Increased Depth
● Decreased Depth
● Prep for Glass: Route Door(s) & Finish Interior
● Double Oven Conversion

Modifications exempt the entire order from normal lead times and can take up to an
additional 5 business days for completion.

Shipping & Delivery

All freight orders are packaged in individual boxes, placed on a pallet, shrink-wrapped, and
strapped.

All freight shipping charges are calculated online at the time of checkout.
Dove Cabinets reserves the right to fulfill orders between multiple shipments without prior
notification to the customer and with no additional cost applied.
If a customer requests changes to their selected shipping method after the time of
checkout additional charges may apply

Delivery Policies

The driver is only responsible for bringing the order to the address input by the customer.

A responsible party must be present to inspect, inventory, and sign off on the delivery.
You MUST notate if the number of boxes/pallets delivered does not match the
number listed on the driver’s delivery receipt copy.
Careful inspection of packaging conditions is vital to file freight claims. Any visible
damages must be noted on the paperwork when signing for the delivery, as well as
documented with photos.
Even if you are not sure if the contents inside contain damages due to the
exterior’s condition, you MUST indicate on the delivery receipt to be able to claim
concealed damages in the future.
Do NOT reject damaged items. The delivery should be accepted, with documentation of
the damage, and a claim should be filed online. SEE IMPORTANT NOTES IN MISSING
AND DAMAGED ITEMS SECTION TO FOLLOW.

Warehouse Pick-Up Orders

Orders must be picked up within 10 business days of receiving the ready for pick-up email
notification.

After ten business days has passed, storage fees will begin to accumulate as follows:
$25/day per open order
Fees will accumulate up to two weeks maxing out at $350
Five weeks after the ready for pickup notification has been sent, the order will be
returned back to inventory and refunded less the max $350 and a 10% restocking
fee.
If storage fees are applied to your order(s), the order(s) will be released for pickup after any
fees assessed are paid for in full.
Orders placed for warehouse pick up are not palletized, wrapped, or strapped for shipping
purposes.
If you are sending a delivery service that requires secure palletizing of products the
order will incur additional packaging & labor fees and must be approved by Dove
Cabinets prior to pick up.
For liability purposes, Dove Cabinets will not help load warehouse pick-up orders without
approval from the pick-up party.
Orders must be picked up in safe and compatible conditions in accordance to the product
and environment. Dove Cabinets cannot be held liable for damage that occurs due to
improper weather or equipment conditions.
Dove Cabinets will not accept transit damage claims on warehouse pick-up orders that are
picked up and/or shipped with delivery services contracted out at the customer’s discretion.

Replacements for Missing or Damaged Items (Including Concealed Damage)

Dove Cabinets has the final determination of resolution for any manufacturer warranty claims
submitted. Solutions should be discussed with Dove Cabinets Board members prior to being
promised to the end customer.

Blemishes or other damages not impacting the structural integrity of a cabinet will not
warrant a full cabinet replacement. Dove Cabinets reserves the right to provide alternative
products or components as solutions.
Freight claims for obvious damage or shortage can only be accepted when indicated on the
delivery receipt.
Freight damage claims must be filed within 5 business days. No claims will be allowed
without the proper paperwork noting the damage at the time of delivery.
To file a claim for damage or a shortage, please email us at [email protected].
The following must be included to process the claim:

Order number
● Buyer’s name
● Shipping address for replacements
● Brief description of damage or shortage, including item names and/or parts.
● Pictures of the damaged packaging and product are required to be eligible for full
replacement.

To submit a valid freight claim, any visible damages of any shipments or discrepancies with
the shipment piece count must be noted on the Bill Of Lading. Damages must be photographed. The
driver must provide the recipient with an exception number from the carrier’s terminal before
departing.

Upon receipt of the damage claim, we will review the request within 48 business hours.

Replacements will then be shipped out within 24-48 hours.
Expedited shipping service is NOT available for replacements and/or parts.
All damages must be documented and reported upon opening the boxes.
Missing items must be reported within two weeks from delivery.
Concealed damages must be reported within one month from delivery

Items that have been assembled and installed cannot be claimed as damaged.

Dove Cabinets cannot be held responsible for any labor costs accrued during the installation
of any of its products sold via any of its channels of distribution. This includes, but is not
limited to, items that may be flawed or have become damaged in transit.